RETURNS BEFORE RETAIL.

1. Before sales open

Q6N will publish the final return window, eligibility rules and request method in English and Arabic before checkout becomes active. The exact terms must reflect the approved products, packaging, delivery process, warranty and Bahrain consumer requirements.

2. Required final policy fields

The final policy will clearly state:

• The period for requesting a return or exchange.
• Condition, accessories, packaging and proof-of-purchase requirements.
• Treatment of damaged, defective, incorrect and change-of-mind returns.
• Who pays collection or return-delivery costs in each case.
• Inspection, approval and refund timeframes and original payment method.
• Any lawful exclusions specific to the product category.

3. Consumer rights

The final policy will not remove mandatory rights or remedies available under applicable Bahrain law. Product-specific warranty coverage will be published separately once the launch range is approved.

4. How requests will work

A verified support channel, order lookup, responsible owner and recorded case history must be active before sales open. Customers will receive clear instructions and a status record for each request.